Firm Pillar CRM - Privacy Policy

Last Updated: 2025-10-30

1. Introduction

Welcome to Firm Pillar CRM, operated by Social Club Studios, LLC dba Firm Pillar CRM (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, platform, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy.

2. Information We Collect

a. Information You Provide

We collect information you provide directly to us, including:

Account details (name, email address, company name, phone number)

Billing details (payment method, billing address)

Business and client data entered into the CRM platform

Communications and support messages (emails, chat, or forms)

b. Automatically Collected Information

When you use our Services, we automatically collect:

Log and usage data (IP address, browser type, pages visited, actions within the app)

Device and system data (device type, operating system, performance metrics)

Cookies and tracking technologies (for analytics and experience optimization)

3. How We Use Information

We use collected information to:

Provide, operate, and improve the Firm Pillar CRM platform

Process payments and manage subscriptions

Personalize user experience and improve performance

Communicate product updates, offers, and support messages

Protect against fraud, misuse, or unauthorized access

Comply with legal and regulatory obligations

We do not sell or rent your personal information.

4. Data Entered by CRM Users

As a CRM platform, our users may upload and store their clients’ contact information, notes, communications, or other data (“Client Data”).

You retain ownership of all Client Data you store within Firm Pillar CRM.

We act only as a data processor of this information, processing it on your behalf as necessary to provide the Services.

We do not access or use Client Data for any purpose other than service delivery, maintenance, or legal compliance.

5. How We Share Information

We may share information with:

Service providers (e.g., cloud hosting, analytics, payment processors) who assist in delivering our Services

Legal authorities when required to comply with applicable laws or enforce our rights

Business transfers if our company merges, acquires, or is acquired by another entity

All third-party providers are bound by confidentiality and data protection agreements.

6. Cookies and Tracking

We use cookies, pixels, and similar technologies to:

Maintain session functionality

Track analytics and site performance

Personalize marketing campaigns

You can disable or delete cookies in your browser settings, but some features of our Services may not function properly without them.

7. Data Retention

We retain personal information only as long as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Users can request deletion of their account data at any time by contacting us.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Your Rights

Depending on your location, you may have rights to:

Access, update, or delete your personal information

Withdraw consent for data processing

Request a copy of your data (data portability)

File a complaint with a data protection authority

To exercise these rights, contact us at [email protected].

10. Children’s Privacy

Our Services are intended for business use and not directed toward children under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the Services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Social Club Studios, LLC dba Firm Pillar CRM

Address: 9111 Broadway Ave, STE E, Merrillville, IN 46410

Email: [email protected]