1. Who these terms cover
Firm Pillar is operated by Vander Media, LLC doing business as Firm Pillar ("Firm Pillar," "we," "us," or "our"). These Terms & Conditions cover firmpillar.com, our branded CRM platform, and the setup and support services you purchase from us.
When you accept these Terms during signup or in an order, you enter into an agreement with Vander Media, LLC. If you act for an accounting firm or another business, you represent that you can bind that business. "You" means that business and, where relevant, its authorized users. Account holders must be at least 18.
Your accepted order identifies your plan and any additional services. A separately signed agreement controls over these Terms where it expressly addresses the same issue. A data processing agreement, if applicable, controls questions about processing customer personal data. Our Privacy Policy explains how we handle information.
2. Platform access and setup services
Firm Pillar provides marketing and sales tools for accounting firms, including websites, landing pages, forms, contacts, a sales pipeline, calendars, email and phone features. Features depend on platform availability, your configuration and any required provider approvals.
- Self-service: $97 per month. Platform access and available landing page and email templates. You handle technical setup and personalization.
- Setup + support: $497 per month. Platform access plus technical setup, contact import, phone configuration, pipeline automation, landing-page subdomain and DNS setup, training and a direct support line. You personalize the templates for your firm.
- Custom build: $8,997 once. Technical setup plus custom landing pages, sales video creation and custom email sequences. After setup, you select either monthly subscription. The build fee does not include an ongoing subscription.
Your written custom-build scope should identify deliverables, revision limits, required materials and delivery dates. Additional work requires a separate agreement. You must provide the access, content and approvals needed for setup. Delays in receiving those items can affect delivery. Training and direct support do not promise a particular response time or round-the-clock availability unless your order says so.
3. Billing and usage charges
Monthly subscriptions renew each month until canceled under the cancellation terms below. By purchasing a recurring plan, you authorize the recurring charges clearly disclosed at checkout. Your order must state when billing starts. Purchasing a custom build does not authorize an unselected monthly plan.
Subscription fees do not include usage charges. Calls, text messages, email, certain AI features, premium automations, phone numbers, messaging registration and optional services can cost extra. Applicable rates and any usage-payment authorization must be disclosed before you enable or purchase those services. Charges can continue for services you leave active, such as a rented phone number.
Prices are in U.S. dollars. Applicable taxes may be added. You must keep your billing details current and contact us about an incorrect charge. We will notify you before a change to your recurring subscription price takes effect and give you an opportunity to cancel before being charged the new price.
4. Cancellation and refunds
Cancellation deadlines, access after cancellation, and refund terms for subscriptions and custom builds will be provided before you purchase. Online checkout is not currently available on this website. Review the terms included with your order before accepting a service or authorizing payment.
For billing or cancellation questions, email hello@socialclubstudios.com from the address associated with your account. Nothing in these Terms limits a refund or cancellation right that applicable law requires.
5. Your account and permitted use
We grant you a limited, nonexclusive right to use the platform for your business during your subscription. You are responsible for your users, accurate account information and secure access. Use available multifactor authentication, limit permissions to what users need, and notify us promptly of suspected unauthorized access.
Do not use the service for unlawful activity, unsolicited or deceptive communications, infringement, fraud, malware or harassment. Do not bypass security or usage limits, reverse engineer the underlying software, interfere with other accounts, or resell platform access without our written permission.
You must also follow the platform-use restrictions in HighLevel's terms that apply to the features you use, including its acceptable-use rules for communications and AI. Those restrictions do not replace your billing agreement with Firm Pillar. Review AI output before using it, and do not represent generated content as verified professional advice.
The service is intended for marketing and sales information. Before placing tax returns, Social Security numbers, banking credentials, health information or other regulated records in the platform, you must confirm that the intended use is permitted and that the necessary agreements and safeguards are in place. Firm Pillar does not promise that an ordinary account is suitable for every category of sensitive information.
6. Contacts, messages and consent
You are responsible for the contacts you import and the messages, calls, forms and automations you create or authorize. An imported address or phone number does not, by itself, establish permission to send marketing.
Obtain the permissions required for your communications, keep appropriate consent records, identify the sender, and honor unsubscribe and do-not-call requests. Follow applicable rules for email, text messaging, calling, call recording and carrier registration. Obtain required notice or consent before enabling recording, transcription or AI communication features.
Templates, automations and setup assistance do not replace your review of recipients, content and permissions. Providers may filter messages, restrict sending or suspend a number. We do not guarantee deliverability, carrier approval, appointments or sales results.
Firm Pillar SMS program: by checking the optional box on our onboarding intake survey, you agree to receive non-marketing text messages from Vander Media, LLC d/b/a Firm Pillar about your account onboarding, including setup call confirmations and reminders and customer support. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help, or email hello@socialclubstudios.com. Carriers are not liable for delayed or undelivered messages. Opt-in data is not shared with third parties for their marketing. You must be 18 or older to participate. See our Privacy Policy.
7. Your data and our materials
You retain your rights in contacts, business information and content you supply ("Customer Data"). You authorize us and our service providers to process that data as needed to deliver the service, follow your instructions, provide support and meet legal obligations. Uploading it does not grant us a general right to publish it or use it in our advertising.
You are responsible for having the rights and permissions needed for Customer Data. Each accounting firm remains responsible for its own client relationships, professional obligations and privacy notices.
Firm Pillar, its providers and licensors retain their rights in the software, branding, templates and pre-existing materials. You may use supplied templates for your firm's business within your permitted access. You may not package or resell those materials as a competing product.
Unless your signed scope says otherwise, you own the final custom content we create specifically for you after full payment. Pre-existing materials, third-party assets and platform software remain subject to their owners' licenses. Ownership of custom content does not include continued hosting or platform access after your subscription ends.
8. Privacy, confidentiality and leaving the platform
Our Privacy Policy describes our handling of account information and Customer Data. We will limit access to confidential Customer Data to people and providers who need it for the service, support, security or a legal obligation.
Where a separate data processing agreement is required, it must be in place before the relevant processing begins. Contact us to discuss the data you intend to process and the agreements your firm needs.
You should keep copies of important data and use available export functions. Contact us before closing an account if you need an export, transfer or phone-number port. Availability and timing depend on the feature and provider; a complete copy of every platform element may not be exportable.
After access ends, Customer Data is handled under our retention and deletion procedures and any applicable data processing agreement. Legal records and protected backup copies may need to be retained. We do not promise indefinite storage or recovery of a closed account.
9. Providers, changes and service access
Firm Pillar uses HighLevel and other providers to deliver its software and communications features. Connected services you choose, such as an email account or calendar, may also have their own terms. You are responsible for authorizing those connections and maintaining the accounts they require.
The platform may change, and maintenance, outages or provider restrictions may affect access. We may suspend or restrict access for nonpayment, misuse, a security risk, a legal requirement or a requirement imposed by the underlying provider. When reasonably possible, we will explain the issue and allow you to address it before suspension. Immediate action may be needed to protect people, data or the service.
10. Service limits and responsibility
To the extent permitted by law, the service is provided "as is" and "as available," without implied warranties of merchantability, fitness for a particular purpose or noninfringement. We do not promise uninterrupted access, error-free software, a particular marketing result or compliance with every requirement that applies to your firm.
Firm Pillar provides technology and setup services. It does not provide legal, tax, accounting or investment advice. Your firm remains responsible for its professional services and decisions.
To the extent permitted by law, neither party is liable to the other for indirect, special or consequential loss, including lost profit or business opportunity. Our total liability arising from the service is limited to the fees you paid Firm Pillar for the affected service during the 12 months before the event giving rise to the claim. These limits do not apply to fraud, willful misconduct or liabilities that law does not allow us to exclude or limit.
11. Claims involving your use
To the extent permitted by law, you will cover reasonable costs and damages from a third-party claim caused by your unlawful communications, content that infringes another party's rights, or your material misuse of the platform. This obligation does not cover a claim to the extent caused by our breach of these Terms, negligence or misconduct.
We will notify you of a claim for which we seek this protection and cooperate reasonably in its defense. No settlement may impose an admission or a nonmonetary obligation on the other party without that party's consent.
12. Governing law and changes
Indiana law governs these Terms, without regard to conflict-of-law rules. Unless applicable law requires otherwise, disputes will be brought in the state or federal courts serving Lake County, Indiana. Contact us first so we have an opportunity to resolve the issue directly.
We may update these Terms. We will provide notice of material changes and explain when they take effect. If a change requires your agreement, we will obtain it before applying that change. A provision that cannot be enforced will be limited or removed without invalidating the rest. A delay in enforcing a right does not waive it.
13. Contact Firm Pillar
Vander Media, LLC d/b/a Firm Pillar
9111 Broadway, STE E
Merrillville, IN 46410
Email: hello@socialclubstudios.com